Refund policy

Refund & Return Policy

Last Updated: June 2026

At Credixs Store UAE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

Customers may request a return within 7 days of receiving their order, subject to the following conditions:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in its original packaging with all tags, accessories, manuals, and promotional items included.

  • Proof of purchase (order number or receipt) must be provided.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

  • Personalized or customized products

  • Gift cards

  • Digital products or downloadable content

  • Clearance or final sale items

  • Hygiene-sensitive products that have been opened or used

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photographs of the product and packaging for verification.

Upon approval, we will offer one of the following:

  • Replacement of the item

  • Store credit

  • Full refund

Refund Process

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • Processing times typically range from 5–10 business days, depending on your bank or payment provider.

Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect item, Credixs Store UAE will cover the return shipping costs.

  • For all other approved returns, customers are responsible for return shipping expenses.

Order Cancellation

Orders may be canceled before they have been shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process outlined above.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account or payment method.

  2. Contact your credit card company or bank, as processing times may vary.

  3. Contact our customer support team for assistance.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was delivered. Exchange requests must be submitted within 7 days of receiving your order.

Contact Us

For return, refund, or exchange requests, please contact us:

Email: support@credixs.com
Website: www.credixs.com

By making a purchase from Credixs Store UAE, you agree to the terms of this Refund & Return Policy.